سياسة الاستبدال والاسترجاع

Return and Exchange Policy: Return Policy: The customer has the right to return the product to us provided that the purchase invoice is available, and without the invoice, the customer does not have the right to return the product to us. The shipping and return costs are borne by the customer. The product must be returned to us in its original condition and with the box we sent to him without any damage. The customer is not entitled to refund unless the returned product arrives to us. If we find the product in its original condition without any damage, the refund will be made immediately. If we find damage to the product, we will return the product to the customer again, with the customer bearing all shipping and delivery costs, and any amounts deducted from the order total. This must be done within 24 hours of the product reaching the customer. The customer does not have the right to return new products if the box has been opened. Exchange Policy: The customer has the right to exchange used products if any damage is found in the product, such as, but not limited to, manufacturing defect or defect in the product itself or other reasons. The exchange is valid within the warranty period from the date of purchase, and after the warranty period, the warranty covers repair and maintenance of the products or their accessories if any defect is found. We will repair this defect and return the product to the customer in good condition. The warranty period varies from one product to another and is written on the product page. The customer does not have the right to exchange used products if damage occurred and the customer is responsible for this damage, such as, but not limited to, water damage to the device, cracks, scratches, intentional or unintentional damage caused by the customer, programming errors, or other damages. When exchanging, the product must be in its original condition at the time of purchase and with its box, without any damage. When exchanging used products, the customer must first return the product to be exchanged so that we can examine it to determine the type of damage and whether it is from the product itself or caused by the customer. If the damage is from the product itself, we will replace it immediately. If the damage is caused by the customer, we will return the same product to the customer again, with the customer bearing all shipping and delivery costs if the customer is responsible for the damage. We, Nasser Store, bear the shipping and delivery costs if the defect and damage are in the product itself. The purchase invoice must be available at the time of exchange; without the invoice, the customer does not have the right to exchange the item. Note: The warranty for used products is limited to replacement and repair only. New unused products are under the warranty provided by the manufacturers of these products. End.